Privacy & Refund Policy
Qubo Solutions LLC (“we”, “our”, or “us”) owns and operates qubocaresolutions.com. At Qubo Solutions, your privacy and satisfaction are our top priorities. This page explains how we collect, use, and protect your personal information, as well as our refund policies. By using our website, you agree to the practices described in this policy.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit our website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We may also collect information about how you interact with our website, such as the pages you view, the products you explore, and the websites or search terms that referred you to our site. This automatically collected information helps us maintain the website, improve its functionality, and understand overall usage trends, while ensuring security and preventing misuse.
In addition, we may collect personal information that you voluntarily provide to us when using our website. This can include your name, email address, phone number, address, and other details you submit through forms, account registration, or service requests. This information is used solely to provide and improve our services, respond to your inquiries, and fulfill any agreements or transactions with you. You are not required to provide personal information to browse our website; however, certain features, such as contacting us directly, subscribing to newsletters, or using specific tools, may not be available without it.
Why do we process your data?
Our top priority is keeping your personal information safe and secure. To achieve this, we only process the information that is essential for running and maintaining our website efficiently. Some data is collected automatically, such as device details and browsing behavior, to help us monitor for potential misuse and to generate useful statistical insights about website usage. These insights are aggregated in a way that does not identify any individual visitor.
You can freely browse our website without providing personal information or revealing any details that could identify you. However, certain features, such as signing up for our newsletter, contacting our team directly, or using specific tools, may require you to provide personal details, including your name, email address, city, or organization. Providing this information helps us deliver services more effectively and respond to your requests. If you are unsure which information is required, you can always contact us directly at team@qubocaresolutions.com for guidance.
Information security
We take the security of your information very seriously. All personal data is stored on secure servers in controlled environments, with administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or modification. While we take all reasonable precautions to protect your information, no method of transmission over the Internet or wireless network can be guaranteed to be completely secure.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Refund Policy
At Qubo Solutions LLC, we are committed to ensuring our clients are completely satisfied with the services we provide. We understand that circumstances may change, and our refund policy is designed to be fair, transparent, and easy to understand.
Our services are available on both monthly and yearly subscription plans. Clients can cancel their monthly subscriptions at any time, and any refund due will be calculated on a prorated basis, covering only the remaining unused portion of the month. For yearly subscriptions, if a cancellation is requested before the end of the subscription period, a prorated refund will be provided for the unused months, excluding any services that have already been delivered.
Services that have already been provided, such as completed bookkeeping tasks, consultations, or custom reports, are considered fulfilled and are therefore non-refundable, regardless of whether the plan is monthly or yearly.
For fully customized or tailored service packages, payment is generally required upfront. Refunds for these packages are evaluated on a case-by-case basis, taking into account the scope of services delivered and the specific circumstances of the request. Our goal is always to handle such requests fairly and transparently.
To request a refund, please contact us directly at team@qubocaresolutions.com, including your account details and a brief explanation of your request. Our team will review your submission and respond within seven business days. While we strive to accommodate refund requests whenever reasonably possible, please note that services already rendered are not eligible for a refund.
Contact information:
If you would like to contact us to understand more about this Policy or wish to reach us regarding any matter related to your personal information, you may send an email to team@qubocaresolutions.com or call us at +1 888-338-5093.
Thank you for trusting Qubo Solutions LLC. We are committed to protecting your privacy and providing you with the highest quality of service. If you have any questions or concerns, please don’t hesitate to contact us using the information above.