Returns & Refunds policy

At Qubo Solutions LLC, we deeply value the trust our clients place in us. We are committed to providing exceptional service, transparency, and support in all interactions. This Refund & Cancellation Policy explains how cancellations and refunds are handled to ensure a fair, consistent, and transparent experience for every customer.

1. Service Cancellations

• Customers may request to cancel a service within three (3) calendar days from the date of order, or before the service has officially begun—whichever occurs first.

• Once our team has initiated work on your request or the service has commenced, cancellations are no longer eligible.

• To cancel an active service, please contact us at team@qubocaresolutions.com and include:

  • Your full name

  • Order or invoice number

  • Reason for cancellation

• Our support team will review your request and respond promptly with confirmation and eligibility details.

2. Product Order Cancellations

• Product cancellations are accepted only before the order has shipped.

• If the item has already been dispatched, the cancellation cannot be processed. However, you may still qualify for a return or exchange under our return policy.

• Orders canceled prior to shipment will receive a full refund, excluding any transaction or processing fees charged by third-party payment providers.

3. Refund Process & Timelines

• Approved refunds are issued to the original payment method within 7–14 business days from the date of approval.

• Refund timelines may vary depending on your bank or payment processor.

• For services that are partially completed, a partial refund may be issued after deducting applicable service or administrative fees proportional to the work completed.

4. No-Show & Late Cancellation Policy

• If a customer cancels after our technician or support team has already been dispatched, or if the customer is unavailable at the scheduled time of service (“no-show”), a service charge may apply.

• This charge covers travel, scheduling, and administrative costs and ensures fairness to both our team and other clients.

5. Company-Initiated Cancellations

• Qubo Solutions LLC reserves the right to cancel or refuse any order or service due to:

  • Technical or resource constraints

  • Security concerns

  • Unforeseen circumstances

• If such a situation occurs, the customer will be notified immediately, and a 100% refund will be issued for any payments made.

6. Contact & Support

We’re committed to ensuring that every client interaction is fair, professional, and transparent.
If you have any questions or need assistance with cancellations or refunds, please contact our support team at:
📧 team@qubocaresolutions.com
Our representatives will respond promptly and assist you with your request.